Employment

Are you someone who likes to think outside the box?

Kingston Harley-Davidson | MotoSport Plus is currently hiring a full-time Marketing and Promotions Manager. This role requires leadership in developing and managing internal and external relationships.

The successful candidate will be responsible for:

• Maintaining the website and social media outlets; ensuring content is always up-to-date.
• Working with Account Executives.-Ensuring all promotions has prior-approval as well as submissions of co-op in a timely fashion.
• Collaborating with agency partners to plan and execute activities.
• Timely communication on marketing execution and budget achievement to management.
• Identify market opportunities and trends.

Requirements:

• Must be organized and understand timelines.
• Have an outgoing personality that can interface with different departments and individuals.
• Energetic self-starter, but have the ability to adapt to changing priorities.
• Experience with brand based marketing.
• Highly proficient in MS Office including Word, Power-Point, Excel and Outlook.
• Ability to use Adobe Photoshop, and any other design software as needed.
• Ability to multi-task and work in a fast paced environment.
• Able to execute events that take place in-store as well as off-site.
• Must be willing to work weekends or evenings if events take place at that time.

If you are interested in this position please email resume to [email protected] or submit your resume in the form below. Only qualified candidates will be notified.

Kingston Harley-Davidson® is currently hiring a full-time service manager. This role requires leadership and manages employees and operations of the service department.

The successful candidate will be responsible for:

Service Department Operations

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers
• Ensure Technicians receive jobs based on skill level and current resource utilization
• Review work-in-progress to ensure quality and timeliness
• Occasionally assist technicians when they are having difficulty performing service work
• Make estimates for internal and wreck repairs
• Establish procedures to initiate and forward all customer paid, warranty, and internal repair orders
• Become familiar and efficient with all phases of the computer system required for service and parts management
• Ensure employees keep a clean, efficient, and orderly department

Customer Service

• Maintain a high degree of customer satisfaction
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right"
• Gain the trust and confidence of new customers when they are introduced to the service department
• Give special attention to repeating concerns to ensure the situation is corrected

Management

• Maintain concise follow-up programs
• Grow the volume of service work
• Develop promotional campaigns in conjunction with the parts and sales departments
• Provide reports to GM, as requested
• Develop monthly and annual objectives for the department in collaboration with GM
• Attend training sessions to keep current with service department issues

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees
• Monitor and address all comebacks with individual technicians
• Establish job assignments for all service employees within their skill levels
• Set policies and procedures for the service department
• Manage employee performance (evaluate and counsel)
• Assist with recruiting, interviewing, hiring, and terminating employees
• Maintain records of all employees' performance reviews
• Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.)

Commitments

• Treat all employees and customers fairly, courteously, and with dignity
• Be prompt and available for flexible scheduling
• Be honest and fair in all business dealings
• Demonstrate an interest in growing the service business
• Focus on quality

Qualifications & Job Requirements

• 5+ years progressive experience within the service department of a motor vehicle dealership
• Prefer knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them
• Experience with point-of-sale and parts & service management for computer software, or the ability to quickly learn due to experience with other systems
• Current valid motorcycle license
• Occasionally required to bend, stoop, crouch, reach, and handle tools
• Occasionally requires the ability to balance and push motorcycles

Working Conditions

• Frequently works near moving mechanical parts
• Is potentially exposed to battery acid; gasoline; chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department
• Occasionally exposed to exhaust fumes or other airborne particles

If you are interested in this position please email resume to [email protected] or submit your resume in the form below. Only qualified candidates will be notified.

Kingston Harley-Davidson® is currently hiring a full-time certified motorcycle technician (310G). This role requires 

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time 

schedule as possible with excellent quality.

leadership and manages employees and operations of the service department. looking for highly skilled individuals with strong skills in customer service. 

Service Department Operations

• Provide prompt, dependable, high-quality vehicle service to customers
• Complete repair work within the scheduled or allotted time period whenever possible and continually improve this efficiency skill
• Accept work assignments from the Service Manager
• Request parts for the job as early as possible when needs become known
• Perform service, repair, and customization work in accordance with factory specifications
• Assist with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction
• After the job is finished, ensure proper completion and filing of paperwork
• Keep the work area as clean as possible and assist others with maintaining shop cleanliness
• Maintain technical qualifications by completing any necessary training programs assigned by the Service Manager

Customer Service

• Minimize comebacks and deal with them promptly and satisfactorily when they do occur
• Keep customers’ vehicles cleaner than when they were dropped off

Qualifications

• Must have 310G Certification
• Current motorcycle license

Physical Demands

• The noise level in the work environment is usually loud
• Requires the use of both hands
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy materials
• Frequently requires the ability to balance and push motorcycles

Working Conditions

• Frequently works near moving mechanical parts
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department
• Occasionally exposed to exhaust fumes or other airborne particles

If you are interested in this position please email resume to [email protected] or submit your resume in the form below. Only qualified candidates will be notified.